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Culligan Freeze Alert FAQ

With freezing temperatures in the forecast, please take these quick steps to ensure your equipment doesn’t freeze:

  1. If your system is in your garage just check that any water lines outside are insulated.
  2. If your equipment is outside there are a few precautions, you may want to take:
    • Make sure the systems decorative cover is covering the system (big green or blue box or Rock cover) is secure and that no air can get under the cover. You may need to fill in some dirt around the cover. If you do not have a box or rock cover. Cover the units with an old blanket and wrap black trash bags over the blanket to keep it from getting wet.
    • Make sure any exposed pipes are insulated.
    • If you have a big blue filter that is outside wrap it in an old towel and then wrap a large black trach bag around it to keep the towel from getting wet.
    • Make sure you have all external water facets covers on.
    • Leave the water at a bathroom sink on at a very slow trickle (just a little more than a drip.)
  3. Most Texas homes are not insulated for the extreme cold (temps in the teens and colder) Some general tips to keep pipes from freezing in the extreme cold.
    • If you have a sink on an outside wall leave open the cabinet doors under the sink. Allowing the warm air in your home to keep the pipes on the outside wall from freezing.
    • Leave the water in sinks on the outside walls at a slow trickle (little more than a drip to keep them from freezing.
  4. Should your pipes freeze, here’s how to defrost the pipes.
    • You will need a blow dryer, extension cord and a old towel or small blanket.
    • Open some cold-water faucets inside the home.
    • Locate any exposed pipe to low temps outside (pipes that are not buried). Remove any insulation around the pipe.
    • Loosely cover the frozen pipe with the towel make a little tent with the towel to trap the heated air around the pipe and start heating the pipe with the blow dryer. The pipe should thaw out within 5 to 10 min and water will start to flow again.
    • Insulate the pipe using new pipe insulation or a towel and black trash bag.
    • Let the cold water run for about 5 min then turn the faucet off. Leave one faucet running at a slow trickle (little more than a drip) to keep the water moving and not allowing the pipe to freeze again.
  5. If you have a leak on or near your Culligan Equipment, call our office. If you have a leak anywhere else, call a local plumber.
  6. Stay warm out there!

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Real Texas Reviews

Dharani Kumar Krishnamurthy
Dharani Kumar Krishnamurthy
19:04 24 May 22
Great Service !! and their drinking water delivery is always on time. Chad has a very positive attitude. Thank you so much Chad for your support.
Juana Carabajal
Juana Carabajal
17:16 21 May 22
I had great experience with Culligan Of Dallas. On time, scheduled appointment. Tech was very professional, curtious and answered any questions I had. Very satisfied with their services. Thank you!!
Tm Kapp
Tm Kapp
16:31 21 May 22
Great service at a competitive price
Stephen Yanni
Stephen Yanni
15:07 21 May 22
Jim Baker
Jim Baker
23:25 20 May 22
Outstanding service and prompt response
Javier Caballero
Javier Caballero
22:26 20 May 22
Chad was so helpfull and was no where near pushy at all when he was trying to make the sale. He even let me go shop around because he knew i would be back with those great prices he quoted me.I highly highly highly recommend Culligan Water as your water source provider. The set-up was so quick and everything was explained in detail. Keep up the great job guys!!! Thank you from the Caballero family, customers for life.
Jeff Rome
Jeff Rome
20:13 20 May 22
Jerry Gaston 👍🏻
gardnertj
gardnertj
02:39 20 May 22
The delivery people are super friendly and helpful. I love the convenience of water being delivered to our home and we have been customers for about 20 years. We have never had any issues with support and service. They even call and leave reminders the day before pickups. They have consistently done a great job for us for a long time.
Mohit Kulshrestha
Mohit Kulshrestha
17:15 19 May 22
I am using Culligan water supply from last four years and all the time delivery was on time, except snow storm in February, 2021, I understand extreme weather condition at that time. Mitch has been delivering water for the last couple of years, he is on time very happy and friendly. Even sometimes I was not able to make my mind on how many bottles I should take, then he waited for a few minutes. I would like to give him 6 out of 5 stars. Water tasted good, and the bottles also clean.
Howard Baxter
Howard Baxter
17:14 19 May 22
Karla Felter
Karla Felter
16:44 19 May 22
Thank you Chad for your courteous & prompt response in meeting my H20 needs as of late. The expediency of my H20 delivery & ease of purchase was most appreciated. Culligan now has a new customer.All the best,Karla
Michael Carrizales
Michael Carrizales
19:07 18 May 22
Jerry Gaston did a great job, I appreciated the information on my new system
Adar Danait
Adar Danait
17:51 18 May 22
Jerry Gaston from Culligan has been excellent in getting our post installation check . Explained the details of the setup
Raktim
Raktim
20:45 13 May 22
Mr. Phil Do came to your house and installed the reverse osmosis system. He did a great work in drilling the granite and installing the system. I am really happy and satisfied with his work and expertise.
Farrukh Malik
Farrukh Malik
18:17 13 May 22
Jerry Gaston was great and very knowledgeable.
Amanda Fletcher
Amanda Fletcher
20:13 12 May 22
Chad is great! He always gives us a heads-up on when he’s coming and is very reliable. He helped us find a solution to the water set-up that we were looking for. We love our Culligan water!
Misty Gigler (Certified Birth Doula)
Misty Gigler (Certified Birth Doula)
18:41 12 May 22
Chad K. Is the best! He is super friendly and gives great customer service. We hate to lose him but we are moving. He will be missed!
Sreekanth Mukkanti
Sreekanth Mukkanti
18:08 12 May 22
Jerry Gaston from culligan was great in making sure we got the service installed currently.
L Morris
L Morris
17:41 12 May 22
I love the customer service from the whole team. But what really stands out for me is the friendliness and responsiveness of Chad my "Culligan Man". Deliveries are always on time and work with my schedule!
Chris Mergen
Chris Mergen
16:46 12 May 22
Chad did a great job as usual
Stephanie Winfrey
Stephanie Winfrey
16:40 12 May 22
Hard to believe, but we have been using Culligan water for over 4 years now.Chad has been our guy the entire time. We value his consistently great service over the years and through our companies move to a new location.Thanks Chad!!!Chad at Culligan has been doing our water delivery service for the past 2 years. He is a real professional, always on time, conscientious and friendly. We have never regretted switching to Culligan because we know Chad has our back.
Susan Bell
Susan Bell
16:30 12 May 22
Chad gives us excellent service and makes adjustments to fit our needs!
Dirk Olson
Dirk Olson
15:36 12 May 22
Jerry Gaston came out today and tested my water after they installed my softener. He was fast and explained a few details about my system. Thanks
Shengyi Liu
Shengyi Liu
14:33 12 May 22
Chad is great and takes excellent care of our water needs! i highly recommend him!
MYTIEN WALTERS
MYTIEN WALTERS
17:11 11 May 22
Jerry Gaston, He was great and awesome.
Donnie Foxx
Donnie Foxx
16:33 11 May 22
Jerry Gaston is awesome! Very satisfied!
Metro Animals Plano
Metro Animals Plano
16:14 11 May 22
Chad really helped us out quickly and efficiently with our water jugs!
Zac Williamson
Zac Williamson
15:22 11 May 22
Chad from Culligan is the best. He is always responsive and takes care of our requests at a timely matter. We are very happy with Culligan and Chad!
Joel Brown
Joel Brown
14:20 11 May 22
Jerry Gaston did a great job for me. Water has never tasted better and price was phenomenal.
Ayman Ghali
Ayman Ghali
19:18 10 May 22
Jerry Gaston was amazing! He took care of the system and was very courteous!
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*HE is the world's most efficient water softener when configured with proportional up-flow brining and Aqua-SensorTM
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